TERMS AND CONDITIONS
This document has been developed to protect you, (the Client/Student, Parent/Guardian and our Institution, “WE LIVE AND WE LEARN”) from any unlawful acts as stipulated below.
Please note the relevant definitions extracted from section 35 of the Protection of Personal Information Act 4 of 2013, referred to as the “POPI Act” for ease of reference below.
“Child”– means a natural person, under the age of 18 years, who is not legally competent, without the assistance of a competent person, to take any action or decision in respect of any matter concerning himself or herself.
“Competent person”– means any natural person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
“Consent”– means any voluntary, specific and informed expression of will, in terms of which permission is given for the processing of personal information.
“Personal information”– relates to an identifiable, living, natural person or juristic in terms of:
(i) Race, Gender, Sex, Marital Status, Nationality, Ethnic or Social Origin, Colour, Sexual Orientation, Age, Physical or Mental Health, Disability, Religion, Belief(s), Conscience, Culture, Language and Birth of a person,
(ii) Information relating to education, medical and financial history,
(iii) Information relating to contact number, email address, physical address, biometric, correspondences exchanged, and any resulting or information regarding a child’s academic profile.
Please note that this career development platform is designed to be informative and in no way meant to influence the decision of a student’s career choice.
The following relevant laws below, have been consulted, referenced and adapted to create and implement a legally binding document, in which each and every client (the student) and parent/ guardian will sign upon registration.
What does the POPI Act entail?
The main purpose of the POPI Act is to:
Communication Policy at We Live and We Learn
All tuition sessions and communication between students and tutors or the Institute and parents/ guardians will be regulated through the website, email and on the business WhatsApp in the English Home Language. The Operations Officer is responsible for regulating this communication and will notify the respective tutor should a student require further help or clarity on a matter outside of a booked session. Students or parents/ guardians will not be allowed to request the direct contact information of our educators or SME’s. Should there be a need to seek clarity on any matter, students or parents/ guardians must follow the procedure explained below:
The student can send an email or WhatsApp to our operations officer and the matter will be forwarded to the respective tutor. The tutor will resolve the matter and the relevant response will then be sent to the student by the operations officer.
A parent can only send through an email requesting feedback or inquiring on services as this needs to be on record for the purpose of protecting both parties. No WhatsApp inquiries will be entertained from parents/ guardians.
All confirmations of booking and payments will be done via the website and the official email from We Live and We Learn. Please note if a parent uses their personal email to register their child and as the primary contact for communication, especially in the case of a primary school student or a student that does not possess their own email address, then it is the responsibility of the parent/ guardian who’s email is listed to update the student when bookings are confirmed for a session and if any changes have been made to the schedule i.e. The group session which your student has booked is being moved to a different time slot because of capacity or being postponed due to connection issues or load shedding. The institute cannot be held liable if the student was not informed by a parent/ guardian timeously of the changes and the session which was booked cannot be reimbursed in cash or by moving the learner to another slot. The student will have to find another slot for the same topic or book a one on one session to make up for that topic.
If you are found to be guilty of any misuse of our site or if your interaction via the online tuition platform or towards a tutor is unbecoming of a student or if you are causing any disruptions to a session, then you will be disconnected from the current session, your profile will be blocked on the website and you will not be able to book any further sessions or have any interaction with our website or tutors.
Please note if a student is found guilty of one or more of the misconducts listed above then any their profile will be terminated immediately and any paid sessions which may be confirmed for after the date of termination will be non- refundable as this will be used to compensate for the loss of the space the student has occupied which the company is unable to fill on short notice.